Shipping policy

Order Processing

Most orders are processed and handed over to the shipping carrier within 7–14 business days after order confirmation and receipt of any required order information.

Processing includes preparing your items, packing, and arranging carrier collection. This time is separate from the shipping transit time.

Some orders may require more than 14 business days, particularly during periods of high demand. If your order requires additional processing time, we will notify you and provide an updated estimated dispatch date.

Shipping and Estimated Delivery Times

Shipping transit time begins when the carrier physically receives your package.

Shipping Method	Estimated Processing Time	Estimated Transit Time After Carrier Collection	Estimated Total Delivery Time
Standard Shipping	7–14 business days	7–15 business days	14–29 business days
Economy Shipping	7–14 business days	12–30 business days	19–44 business days

The total delivery estimates include both processing and transit time. They assume your order is handed over to the carrier within the usual 7–14-business-day processing period. Orders requiring additional processing time will have a longer overall delivery timeframe.

Business days are Monday through Friday, excluding applicable public holidays. Delivery times are estimates and may vary by destination, customs processing, and carrier conditions.

Shipping Methods and Charges

Available shipping methods and applicable shipping charges are displayed at checkout. Please review your selected shipping method and its estimated delivery timeframe before placing your order.

Tracking Your Order

Tracking information will be provided by email when your shipment is prepared for dispatch.

A tracking number or a status such as “Label Created” or “Shipment Information Received” means that shipment information has been registered. It does not necessarily mean the carrier has collected the package. Tracking updates will become available as the carrier scans and processes your shipment.

Please use your tracking information to check the latest shipment status.

Delays and Existing Orders

We are currently working through a fulfillment backlog, and some existing orders have exceeded their original processing estimates. If you are waiting for an existing order, please contact us for its current dispatch or delivery estimate. Updating this policy does not restart the processing or shipping timeline for an order already placed.

If your order exceeds its estimated processing or delivery timeframe, or your tracking information appears to have stopped updating, please contact us with your order number so we can investigate and provide an update.

International Shipping

International shipments may be subject to customs inspection, which can affect delivery times. Import duties, taxes, and customs clearance fees may also apply depending on the destination.

Please ensure your delivery address and contact information are accurate when placing your order.